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Support, Advice and Customer Service

In our experience the vast majority of the products we sell will work perfectly the first time out without the need to contact our Product Support team. Occasionally, users are uncertain as to whether they have the right printer ink cartridge or laser printer toner cartridge product and are installing it correctly.

Our manufacturers can on the odd the occasion produce a defective product or it can be damaged in transit. Our warehouse team are human, no robots at Cartex, and have been known, as a rare event, to send out the wrong product. To this end, all Cartex printer cartridges come with a full 12 month warranty and superb advice and support. Our other top spec hardware items, such as reconditioned laptops, tablets and smartphones, to name a few, all come with great warranty and support as well.

It is good to know that Cartex has a product support department who, in addition to undertaking rigorous quality control checks on the products we sell, are available to assist you with any queries or problems you may have. For Cartex complaints and after sales support please use the dedicated contact form on our contact information page for a speedy resolution of your concern.

We are here to help you with any query you may have whether it is installation advice for printer ink, laser toner cartridges or even top grade hardware products.

If you are looking for pre-purchase advice on the cheapest printer to run or even one of our free printer deals then please call our sales line where you can get the best advice on printer running costs - 0800 083 4555.

Click here to read about the The Big Ink Rip-Off and see why it is so important to choose your inkjet or laser printer carefully.

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IJT Direct Ltd, 3rd Floor, 37 Esplanade, St Helier, Jersey, JE2 3QA | Jersey Company Reg. No. 92146. | WEEE Producer Reg. No.: WEE/MM2116AA